In order to ensure that the interests of customers are effectively reflected, strengthen the work of after-sales service to provide customers with good protection. The company's repair stations implement a strict assessment and certification system to ensure the service quality of authorized repair stations. The company provides product technology and service management training to each customer and maintenance station, based on the principle of "fast speed, considerate service, and reliable product quality".

All products purchased from the company automatically enjoy high-quality and comprehensive after-sales maintenance services. Our company guarantees that all products that leave the factory are produced and inspected according to relevant national standards, and that unqualified products will never leave the factory. Ensure the strict implementation and fulfillment of the three guarantees of products, and strictly implement the relevant national regulations on after-sales service of industrial products.

1. Warranty Policy

One-year warranty: In addition to product damage caused by man-made and force majeure within one year after acceptance, the company is responsible for providing free warranty.

Lifetime maintenance: If the equipment service period exceeds the warranty period and warranty period, the company is responsible for the maintenance of the equipment during the continued use period, and charges reasonable maintenance and parts costs.

2. Warranty method

After the product is purchased, the company will first contact the specific person in charge of the user unit to confirm the delivery time and requirements; according to the agreement between the two parties, the product will be shipped to your company within the specified time;

(1) For the products provided, ensure that there are outer packaging, the appearance of the packaging is not damaged, and it is not opened;

(2) Install and debug after the goods arrive at your company to confirm the model and quantity are correct with the contract;

(3) The outer packaging of the product and all product attachments shall be owned by your company and handled by yourself;

(4) When the product is delivered to your company, the company will be responsible for any defects, spare parts, accompanying tools, accessories, and damage to the product itself during unpacking and acceptance.

　　 Regarding the products purchased in the company, no matter what questions you have, you are welcome to contact us at any time.

Three, warranty practices

(1) Issuing a warranty certificate

The main content of the warranty certificate includes: project profile, project use management requirements, warranty scope and content, warranty time, warranty description, and warranty record. In addition, the warranty certificate also includes the name, detailed address, telephone number, contact reception department and contact person of the warranty unit to facilitate work contact.

(2) Establish a project warranty management system to strictly restrict and manage warranty personnel and ensure the normal development of warranty work.

(3) Designate technical and construction management personnel who are familiar with the project as the person in charge of the warranty, who is specifically responsible for the warranty work of the project, and establishes a reliable contact with the construction unit.

(4) After receiving the maintenance notice, the person in charge of the warranty immediately went to the site to check, and jointly make an appraisal with the construction unit, propose a repair plan, and organize manpower and material resources to repair as soon as possible.

(5) Acceptance: After repairing the parts or items where the problem occurs, make a record in the "Warranty Record" column of the warranty certificate, and the construction unit accepts and signs to indicate the completion of the repair work.

4. Project return visit

During the construction process and the entire project warranty period, we will follow up the service, conduct regular and irregular quality return visits, implement the "service procedures", collect information extensively, promote quality improvement and strengthen quality assurance to provide better Quality and more emotional architectural boutique.

(1) Seasonal return visit

In the rainy season and winter season, we will visit the protection situation and take effective measures to solve the problems in time.

(2) Technical return visit

Understand the problems dealt with in the process of project construction; at the same time, it is convenient to summarize experience, obtain scientific basis, and continuously improve and perfect, so as to create conditions for further construction.

(3) Return visit before the expiration of the warranty period

Before the warranty is about to expire, a return visit can solve the problems that occur, and it also marks the end of the warranty period, so that the construction unit pays attention to the maintenance and use of the building.

(4) Return visit measures

1. In view of the project application situation and relevant feedback information, solicit opinions from the construction unit, quality inspection unit, and supervision unit respectively, and what are the effects on the construction period benefit and quality benefit of the application of "new technology, new technology, new material and new equipment" .

2. Conduct seasonal return visits according to the progress of the project and climate characteristics, mainly to solve the following problems: the impact of special weather such as wind and rain on the quality of the project, the opinions and suggestions of various units, and whether the construction measures formulated for the special climate are effective. What improvement measures need to be taken, other requirements of customers and other units.

3. We will conduct a special quality return visit to the construction of the special process and key process identified in this project, analyze the control effect of the special process, sum up experience, learn lessons, and promote quality improvement.

4. During the warranty period of the project, we will conduct a quality return visit every six months. After the project warranty period is over, we will still follow up the return visit in due course to listen to customers’ opinions and suggestions and provide assistance.

5. In view of the characteristics of related projects, for common quality problems that are easy to occur and difficult to treat, we will prepare special prevention and control measures for common quality problems in advance, follow up during the construction process, collect information, and formulate targeted measures in time to apply in process practice .

6. Based on the feedback and suggestions from customers and other relevant units during the quality return visit and the information obtained in daily management, we will formulate necessary corrective and preventive measures to ensure improvements and enhancements in future quality activities.